FAQS

Q. Can we bring our own food or hampers?
A: You are very welcome to bring your own food and picnics.

Q. What is the price of the tickets?
A: Please visit the buy tickets page for pricing and ticket information.

Q. Is there concessions for Blue Badge holders?
A: We offer a reduced ticket price for Blue Badge holders careers, simply purchase a child ticket at time of ticket purchase.

Q. How are tickets delivered?
A. Secure barcoded e-tickets are delivered immediately by e-mail for you to print at home or just save them to your smartphone/tablet to be scanned on screen. Please enter your enter your e-mail address carefully when booking.

Q. Where can I purchase tickets?
A. Tickets are only available via our official website.

Q. What time do the gates open?
A. Free Parking is available from 9:30am gates open at 10:00am and close at 4:00pm.

Q. Is parking included in the ticket price? 
A. Yes, there is plenty of free parking, including disabled parking, provided on each site but there is no overnight parking.

Q. Is there disabled car parking available? 
A. Yes, the car park / area of the car park nearest to the site is reserved for disabled parking. Please simply follow the disabled parking signs on the day and ensure that your Blue Badge is clearly displayed in your windscreen.

Q. I’m booking my tickets last minute – will they get to me in time? 
A. Yes, but please note that purchasing last minute is strictly subject to availability. E-tickets are sent immediately to your inbox upon purchase, online tickets are available at any time until the event finishes. You must have access to your e-mails and be able to print your tickets and bring them with you, or download them to a mobile device for on-screen verification.

Q. Can I show my ticket on my smartphone/tablet rather than printing it out?
A. Yes, as long as you are able to fully download and save the ticket to the device, and open it on the screen, the scanners will be able to verify it. Please ensure that you have downloaded the document before you arrive on site as we cannot guarantee enough coverage to do so once you arrive.

Q. Is the event suitable for children?
A. Yes.

Q. Can I come by taxi, or arrange for someone to drop me off and pick me up? 
A. You are very welcome to arrive and depart by taxi and there are clearly signposted drop-off and pick-up points for taxis on site at each venue. The car parking stewards will direct taxis to these demarcated areas.

Q. Can I arrive on foot? 
A. The venues are not really suitable for pedestrian access.

Q. I’m looking to bring a large party; can we arrive by coach?
A. Coach parking is strictly limited. If you are thinking about bringing a coach please contact us to discuss your requirements.

Q. Is there food and drink available onsite?
A. Some refreshments will be available to purchase from our vendors, including a bar, tea and coffee, and a selection of hot & cold delicious food offerings.

Q. Can I bring my own BBQ or camping stove? 
A. Unfortunately due to fire and safety regulations we do not allow this, or any naked flames onsite.

Q. Can I go back and forth to the car park throughout the day? 
A. Yes. You will be given a pass-out stamp when you leave the site to enable you to get back in.

Q. Are the house and grounds open to visitors during the day? 
A. Entrance to the venues grounds is included in the price.

Q. Is there a dress code? 
A. There is no prescribed dress code. Most of all, come prepared for the unpredictable British weather!

Q. Can I smoke at the show?
A. As the event is completely open air, there are no legal restrictions on smoking, with the exception of marquee structures. However, we would encourage you to consider your fellow goers before lighting up, and dispose of cigarette ends with care.

Q. Is the show dependent on good weather? 
A. No, the show will go ahead in inclement weather.

Q. I am buying tickets under my details but intend to give them to somebody as a gift – will this be ok? 
A. Yes! This is no problem, but please note that your name will appear on the tickets.

Q. If the show I am buying tickets for is cancelled, will I get a refund? 
A. Yes! In the event that the show is cancelled you will be entitled to a full refund.